If you noticed shortly after ordering that you accidentally ordered the wrong product or ordered twice, you can try to have the order canceled. How to do this is described here: I want to cancel a purchase

If you want to exercise your right of return, it is best to use our Service Portal. 

Link to the Service Portal: https://service.teufel.de/service 

If this does not work, please contact us.

For customers from Switzerland → I want to return a product – for customers from Switzerland

important notes

• Please create a separate package label for each package. Send each package with its own tracking number.
• Please do not send any goods to our company headquarters with postal address in Berlin. Our warehouse is located in Hamburg. The correct address for your return is already noted on the package label.
• If you want to exercise your 8-week right of return and paid in advance, please provide us with your bank details (IBAN and BIC) along with your return request.
  Do you have questions about the refund? Then continue here →  Will I get all costs refunded?

Please send us photos of the damage and, if applicable, the packaging. Please use the contact form for this. We usually replace the product. We are also happy to find an individual solution together!