For all purchases and the commissioning of other services via our website, by fax, e-mail or telephone, there is a statutory right of withdrawal (14 days).
For all goods with the exception of Teufel gift vouchers, we also grant a contractual right of return that comes into effect on the day after the statutory right of return expires and ends a total of eight weeks after you receive the respective product that you want to return. Your statutory right of withdrawal remains unaffected.
The procedure would be as follows:
- You order the product and pay.
- If you are not satisfied, you can have the system picked up by DHL free of charge. Or you can use the Online returns portal.
- In the case of freight forwarding delivery, the freight forwarder also picks up again. We will arrange a free pickup for you for a collection day of your choice (Mon-Fri, 10am-4pm).
- Abroad UPS will pick up the goods from you. Please contact us for this purpose.
- If you return the goods within the first two weeks after purchase, we will - once the goods are back with us - completely refund the purchase price and the incurred shipping costs of your order.
- Within the next six weeks of trial listening, we will only cover the return shipping costs and refund the original purchase price, excluding shipping costs, when the goods are returned to us.
More information is available here -> Will I get a full refund?
By the way: You can also order several systems to be able to test them in comparison ...