For English version click here
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Sie kennen sicherlich das folgende Symbol, welches so oder ähnlich seit kurzem auf vielen Verpackungen zu sehen ist?
Hintergrund:
Aufgrund neuer Richtlinien des Europäischen Übereinkommens über die internationale Beförderung gefährlicher Güter auf der Straße (ADR) sind solche unserer Produkte, welche ganz oder teilweise mit einem Akku/Batterie betrieben werden, vom Gesetzgeber nur unter bestimmten Voraussetzungen für den gewerblichen Transport zugelassen und unterliegen genauen Kennzeichnungspflichten, da das Risiko für diese Produkte beim Transport höher ist.
Um das korrekte Label aufzurufen und auszudrucken, klicken Sie in der Tabelle einfach auf das Produkt, welches zurückgesendet werden soll / To view and print the correct label, simply click on the product to be returned in the table. / Om het juiste etiket te selecteren en te printen, klik je in de lijst op het product dat je wilt retourneren.
Achtung: Wenn Sie den Originalkarton für die Rücksendung benutzen, überprüfen Sie einfach, ob das erforderliche Label auf der Verpackung bereits sichtbar vorhanden ist. In diesem Fall ist die Kennzeichungspflicht bereits erfüllt. Es sind damit keine weiteren Schritte ihrerseits nötig.
English version
Important notice: new labelling requirement when sending products that contain batteries.
You might be an expert at ordering online, but have you ever come across this symbol before and do you know what it means?
Background:
Due to new guidelines of the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), those of our products which are operated wholly or partially with a rechargeable battery/rechargeable battery is only permitted by law for commercial transport under certain conditions and are subject to precise labelling requirements, as the risk for these products is higher during transport.
Therefore, please note when shipping:
In the event of a return (return, exchange, repair) of one of the products listed below ( pictured below) or the individual battery removed from it, please attach the corresponding identification label clearly visible on the outer packaging.
This does not apply to remote controls powered by button cell batteries. In case of doubt, please always contact our customer service (link provided).
Packaging:
If possible, use the original Teufel packaging and simply check that the required label is visibly present on the outside of the packaging. If this is the case, the requirements for labelling and packaging have already been met, so you do not need to do anything else.
If the original packaging is damaged, please use new packaging and make sure that the packaging is strong and stable and contains all the necessary marking labels provided below.
Also, to prevent the product from moving back and forth during the delivery or being accidentally switched on, place the product as upright and central as possible in the packaging and use suitable filling material.
It is best to use the filling material, if any, contained in the original package or, for example, newsprint to fill in the free spaces. If you are returning several such products containing dangerous goods, please make sure that you return them individually, not together in one package, in order to comply with legal requirements.
To view and print the correct label, simply click on the product to be returned in the table
Attention: If you are using the original packaging for the return, simply check that the required label is already visible on the packaging. If this is the case, the labelling obligation is already fulfilled. No further steps on your part are necessary.
Damaged products:
Please note that if the batteries are severely damaged, it is not possible to return them.
For safety reasons, please dispose of such batteries at the local hazardous goods collection points. In this case, if possible, remove the damaged battery from the product and return the product to us without the battery. If it is not possible to remove the damaged battery, or if the item to be returned is the damaged battery itself, please contact our customer service (link provided) and wait for further instructions. In the event that the entire product is disposed of, we reserve the right to request proof of the disposal of the product. Please make sure that you receive a corresponding proof from the hazardous goods collection point.
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