Our shipping service providers (DHL, DHL International, freight forwarding) are still experiencing very high order volume, which may cause delivery delays or incomplete deliveries.
Please note:
- You can track your shipment here. You only need your order number (starting with 3) from your order confirmation and your post code.
- If you have only received part of your order, please be patient - the rest will come.
We will always work with our shipping service providers to ensure that your products reach you as quickly as possible.
My order for immediate delivery to Switzerland has not yet arrived and cannot be tracked by UPS.
If you see the following in Teufel's delivery portal:
"Order is prepared for shipment and will be handed over to UPS shortly."
this means that the goods have already left our warehouse.
However, delivery to Switzerland can take 10-14 days.
Tracking is only possible after customs clearance and complete processing in Switzerland, because only then the handover to UPS will take place.
Please be patient!