Our shipping service providers (DHL, UPS abroad, freight forwarding) are still experiencing very high order volume, which may cause delivery delays or incomplete deliveries.
- You can track your shipment here. You only need your order number (starting with 3) from your order confirmation and your post code.
- If you have only received part of your order, please be patient - the rest will come.
We will always work with our shipping service providers to ensure that your products reach you as quickly as possible.
Please note current information from our logistics partners
The shipment of your order within Germany is usually carried out by DHL - to foreign countries we deliver with UPS. Parcels are delivered by DHL from Monday to Friday and on Saturday. If the DHL parcel deliverer does not meet anyone at the first delivery attempt, he will leave a notification card with the information that the parcel can be picked up at the nearest post office.
We do not deliver to packing stations.
Particularly large and/or heavy orders (over 31.5 kg) will be delivered by a forwarding agent. The contracted company will usually arrange an individual delivery date with you - for this, we need you to provide the telephone number in the course of the ordering process.
In case of delivery by a forwarding agent (within and outside Germany), i.e. for larger systems packed on a one-way pallet, the delivery is made to the front of the property (curb). The customer has to take care of the further transport himself. The disposable pallet remains with the customer and must be disposed of in the household waste or at a recycling centre.