Our shipping service providers (DHL, DHL International, freight forwarding) are still experiencing very high order volume, which may cause delivery delays or incomplete deliveries.
Please note:
- You can track your shipment here. You only need your order number (starting with 3) from your order confirmation and your post code.
- If you have only received part of your order, please be patient - the rest will come.
We will always work with our shipping service providers to ensure that your products reach you as quickly as possible.
Deliveries to Switzerland can take up to 14 days - due to the processing of customs formalities - especially for freight forwarding shipments.
After placing your order, you will receive an e-mail confirming your order and stating the estimated shipping date:
Example:
As soon as your order has been handed over by us to the responsible logistics provider, we will also send you an e-mail with the shipping confirmation and the option to track the shipment. You can see the exact delivery status there via the link "shipment tracking".
If you have not received this mail, please check your spam folder, occasionally e-mails get lost there.
Example:
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Alternatively, you can also check the status of your shipment with the respective shipping service provider. Please enter your shipment number from the shipping notification on the respective page:
For deliveries with UPS: Contact
Do you have any questions about delivery? Please contact us.