Here you will learn how to redeem your coupon code, what conditions apply to coupons, and what you can do if a coupon code does not work.
Contents
- How do I redeem the coupon code?
- What conditions apply to coupons?
- My coupon is not working!
- Can I combine multiple coupons?
How do I redeem the coupon code?
- Add your desired product to the shopping cart.
- Enter your coupon code exactly as provided (including any hyphens) in the “Coupon Code” field.
- Click on “APPLY”.
- The respective discount will be applied immediately and is visible in the shopping cart summary on the right.
What conditions apply to coupons?
Coupons are often subject to certain conditions, for example:
- Minimum order value
- Limited validity period
- Exclusion of certain products or product groups (e.g. already discounted items, third-party products, clearance items, or new releases)
- Validity for a product specifically created/produced for a collaboration
You can find out which exclusion criteria apply in the respective coupon terms and conditions.
My coupon is not working
Please check the following points:
- Was the coupon code entered completely and without extra spaces?
- Is the coupon still valid?
- Has the required minimum order value been reached?
- Are the selected products eligible for the promotion? Some coupons do not apply to discounted items, clearance items, new releases, or products from other manufacturers.
- Is it a coupon from a special collaboration that can only be used for certain products?
If all conditions are met and the coupon code still cannot be redeemed, please contact our customer service.
Can I combine multiple coupons?
You can redeem up to two purchase coupons (gift certificates) together with one promotional coupon (e.g. shipping or discount coupon). However, our webshop accepts a maximum of 2 purchase coupons.
If you want to redeem more than two purchase/gift coupons for one order, please contact our customer service.