The box is already damaged upon delivery
It is best to document the condition of the packaging with a photo directly upon delivery.
For freight deliveries, you should have the freight carrier acknowledge any visible damage. If in doubt, you can refuse to accept the delivery. Then inform us via Contact Teufel Support.
The delivery has already been accepted
If you or, for example, a neighbor has already accepted the delivery, check the product for cosmetic and technical damage.
If the product is undamaged, you do not need to do anything else.
If the product is damaged, you will find all further steps in the next section.
The product is damaged
If the product has cosmetic or technical damage, please contact .
If the product has any visual and/or technical defects, please contact our customer service team immediately: Teufel Customer Service.
To enable us to process your request as quickly as possible, please provide the shipment number of the affected delivery and the following four photos:
- A photo clearly showing the damage to the product.
- A photo of the shipping label.
- A photo of the outside of the box. If the packaging is damaged, please make sure the damage is clearly visible.
- A photo showing the product inside the box as it was packaged.
Translated with the help of AI