This guide provides you with tips on how to fix connection dropouts between your RADIO 3SIXTY and your network.
Is it only the internet radio that isn't working?
Then read this article: Internet radio via airable not working
Are you using the Remote App and your RADIO 3SIXTY is not detected via Wi-Fi?
You can find help here: Teufel Remote App: RADIO 3SIXTY not detected by the app via Wi-Fi
Why do streaming dropouts occur?
When there are many Wi-Fi networks nearby, it can lead to overlapping and interference. The 2.4 GHz Wi-Fi is especially affected, as there are only a few non-overlapping channels available.
Tips to Improve Wi-Fi Stability
1. Place the Router and Radio 3SIXTY Optimally
An unfavorable location can impair Wi-Fi stability.
- How to optimally position your RADIO 3SIXTY is described here: RADIO 3SIXTY - Tips for Placement
- The router should be as centrally located as possible, not hidden behind furniture/TVs, placed high (e.g., on a shelf instead of on the floor), and far from sources of interference (microwaves, Bluetooth devices, baby monitors, DECT phones, etc.). Even a few centimeters can noticeably improve reception.
2. Choose the Optimal Wi-Fi Channel (2.4 GHz & 5 GHz)
Many routers are set to "Auto," but automatic selection is often unreliable. Manually setting a less used channel can significantly reduce interference.
- 2.4 GHz: Best to use only channels 1, 6, or 11 (non-overlapping).
- 5 GHz: More available channels → usually less critical.
Many routers offer a channel analysis that shows you which channels are overloaded.
3. Use a Wi-Fi Repeater or Mesh System
In larger apartments or with many walls, a single router can be overwhelmed.
Repeaters: simply extend the signal and are good for moderate distances.
Mesh systems: multiple Wi-Fi stations/access points work intelligently together → ideal for stable coverage. Mesh is ideal for large or complex apartments.
4. Unload the Network and Reduce Sources of Interference in the Household
Many active devices can overload the router. Tips:
- Disconnect unused devices from Wi-Fi
- If possible, use LAN cables for your TV, PC, streaming box, etc.
- Use the guest network for some devices to distribute the load.
Many electronic devices transmit near 2.4 GHz and can cause interference. Increase the distance between the router and such devices as wireless headphones, smart home hubs, TVs with active Bluetooth, USB 3.0 devices (can interfere with 2.4 GHz), and Bluetooth devices.
What if the tips don't help?
As mentioned above, overlapping and interference especially affect the 2.4 GHz Wi-Fi. Therefore, it may help to separate the Wi-Fi networks/frequency bands.
Before you apply the tips:
For the controller device (smartphone/tablet) and RADIO 3SIXTY to communicate with each other, both must be on the same frequency band of the router:
- Both devices on 2.4 GHz → works
- Both devices on 5 GHz → works
- A mix of 2.4 GHz and 5 GHz → does not work
Otherwise, the devices cannot find each other on the network.
1. Use Only the 5 GHz Frequency Band
If your router supports it, set up a separate 5 GHz network with its own SSID.
Using the 5 GHz frequency band for Wi-Fi has numerous advantages over the conventional 2.4 GHz band. The 5 GHz frequency band is:
- very stable and the connection is more reliable, as there is less interference from other wireless devices, which often occurs in the 2.4 GHz range
- less susceptible to interference, as it is used by fewer devices and therefore has lower congestion.
- higher bandwidth > higher transmission speed
Conclusion: The 5 GHz frequency band is particularly suitable for streaming applications such as internet radio. However, there is a caveat: the range is shorter than with the 2.4 GHz band.
Here's what to do:
- Activate the 5 GHz Wi-Fi and give it its own name (SSID).
- Connect your RADIO 3SIXTY and smartphone/tablet to this 5 GHz network.
2. Deactivate the 2.4 GHz Frequency Band (if separate SSIDs are not possible)
If your router cannot separate 2.4 GHz and 5 GHz, completely deactivate the 2.4 GHz Wi-Fi.
Important:
All other Wi-Fi devices must then also be switched to the 5 GHz network.
This reduces radio load and often improves the connection—depending on your environment.
3. Use a Separate Access Point
If your router only offers 2.4 GHz Wi-Fi or the network is too heavily loaded:
Use an additional access point that provides only 5 GHz.
- Give this additional access point its own SSID.
- Connect your RADIO 3SIXTY and smartphone/tablet with the Remote App to this 5 GHz Wi-Fi.