The following information relates only to the AIRY OPEN TWS. For help with other headphone models, consult our Headphones section.
How do I connect the AIRY OPEN TWS with my smart phone for the first time?
- Make certain the charging case (1) is sufficiently charged and if necessary connect the USB-C port on the rear to AC power with a charging cable and suitable adapter. The earphones (2) charge automatically when placed in the charging case.
- Open the charging case and leave both earphones inside.
- Press the middle button (4) on the open charging case for approximately 2 seconds until the charging case status LEDs and earphone LEDs (3) blink blue..
- Initiate the Bluetooth pairing mode on your smart phone and choose the device Teufel AIRY OPEN TWS in order to pair the devices..
Will the AIRY OPEN TWS receive support from the Teufel Go App?
No, there is no app support because the currently available features of the Teufel Go App such as ANC settings are not usable with these headphones and not required due to the open-ear design.
The AIRY OPEN TWS don't start or turn on. What can I do now?
Possible cause: batteries empty
Solution: Check if the charging case has sufficient charge and, if necessary, connect it to AC power using a charging cable and compatible adapter. Place the earphones in the charging case and make certain they are seated correctly in the case. Check for dirt or grime that may be blocking the charging contacts both in the charging case or on the earphones. If the earphones were either very hot or very cold, allow them to come to room temperature and try to charge them again.
The AIRY OPEN TWS earphones cannot connect to my mobile phone.
Take the following steps in order:
- Deactivate Bluetooth and reactivate it again..
- Delete Teufel AIRY OPEN TWS from the Bluetooth list on your mobile device.
- Move the device closer to the headphones and away from interference or obstacles.
- Clear the headphone device list by holding the button (4) on the charging case for 4 seconds with both earphones in the charging case. The charging case status LED and the status LEDs on the earphones (3) will blink in order red, blue, red. After that, the earphones will go back into Bluetooth pairing mode.
- Try connecting them to another mobile device if the above steps do not work.
Are replacement parts available for the AIRY OPEN TWS?