The following information refers to the AIRY TWS 2. You can find help for other headphone models in the overview here.
TWS stands for True Wireless Stereo, so the headphones are not connected with a cable.
How do I connect the headphones to my smartphone, for example?
First-time pairing: When you open the charging case for the first time, pairing via the headphones starts automatically. Leave the earphones in the charging case with the lid open, activate the Bluetooth search (pairing) on your smartphone and pair with the Bluetooth device “Teufel AIRY TWS 2”.
Pairing again with e.g. another smartphone:
1. place both headphones in the charging case, but leave the lid open. The lid of the case must not be closed, otherwise the pairing will not work.
2. make sure that your smartphone is not currently connected to another device and activate the device search via Bluetooth (pairing) on your smartphone
3. now press the button on the underside of the AIRY TWS 2 charging case for approx. 1.5 seconds until the LED flashes blue twice. Important to know: Pairing is not canceled even if the LED only flashes twice.
4. pair the two devices by tapping the “Teufel AIRY TWS 2” display on the smartphone.
The AIRY TWS 2 headphones do not start / cannot be switched on, although I have followed the instructions in the Quickstart Guide exactly. What can I do?
Possible cause: Batteries empty
Solution: Check whether the charging case is charged and, if necessary, connect it to a power supply with the charging cable for charging. Place the earphones in the charging case to start the charging process.
Possible cause II: Earbuds in standby mode
Solution: Take the earbuds out of standby mode by tapping on their multifunctional areas (logo).
The AIRY TWS 2 earbuds do not (or no longer) connect to the mobile device, although I followed the instructions in the Quickstart Guide exactly.
Go through the following points on your smartphone:
- Switch the Bluetooth function off and on again.
- Delete the "Teufel AIRY TWS 2" entry from the Bluetooth list on the mobile device.
- Move the mobile device closer to the headphones and away from interference or obstacles.
- Connect another mobile device as a test.
On the earphones: Clear the pairing list of the earphones by inserting the earphones into the charging case, leaving the lid open and then pressing the button on the underside of the charging case for approx. 5 seconds.
One earbud is quieter than the other?
Please check whether the earpiece of the quieter headphones may be dirty and clean it if necessary.
To do this, remove the earpiece from the headphones and clean it with a mild detergent
and water. Make sure that you rinse and dry the earmold thoroughly before reattaching it to the headphones.
Are spare parts available for the AIRY TWS 2?
Spare parts are available:
AIRY TWS 2 earphones single left
AIRY TWS 2 earphones single right
I would like to pair a replacement earphone. How do I do that?
- Check that no Bluetooth connection (to the AIRY TWS 2) is currently activated on your smartphone. If in doubt, switch Bluetooth off briefly.
- Place the existing and replacement headphones in the charging box and leave the lid open.
- The replacement headphones are paired by briefly tapping the pairing button at the bottom of the charging case twice and then pressing and holding the button until the LED lights up purple.
- Then close the case and switch on Bluetooth on the source device (e.g. smartphone)
- Open the case, search for the headphones in the Bluetooth settings on the source device and connect them.
- The product can now be used as usual.
(automatically translated)