Repair within warranty
Please contact us, we will inform you about the procedures: Contact.
We will organize a free pickup of the defective product for you. Depending on the defect, either a free repair or an exchange will take place.
For some products, we can also provide empty packaging by arrangement. If you are in doubt, please ask us for packaging.
How do I pack the goods? -> Packaging instructions
Repair outside the warranty and guarantee period
If a Teufel item is defective after the warranty period has expired, we offer you (depending on the product) a professional repair at a charge.
The repair is preceded by a free cost estimate. We will have the device collected from you at our expense by a transport company commissioned by us. Please contact us so that our service team can arrange this collection.
For some products, we can also provide empty packaging by arrangement. If in doubt, please feel free to ask us for packaging. How do I pack the goods? -> Packing instructions
Upon receipt, we will inspect the device and prepare a description of the defect as well as the cost estimate for repair.
We will send you the cost estimate by e-mail within 5-7 working days after we have received the device. If you accept our offer within a 4-week period by agreement on your part by e-mail or letter, the repair order is concluded. We need approx. 10 working days for the repair (from the conclusion of the contract).
The return shipment is subject to a charge - both in case of acceptance and rejection of the cost estimate. You will receive concrete information (depending on the product) from our support team.