Repair within warranty
Please contact us, we will inform you about the procedures: Contact.
We will organize a free pickup of the defective product for you. Depending on the defect, either a free repair or an exchange will take place.
How do I pack the goods? -> Packaging instructions
Repair outside the warranty and guarantee period
If a Teufel item is defective after the warranty period has expired, we offer you (depending on the product) a professional repair at a charge.
The repair is preceded by a free cost estimate. We will have the device collected from you at our expense by a transport company commissioned by us. Please contact us so that our service team can arrange this collection.
How do I pack the product? -> Packing instructions
Upon receipt, we will inspect the device and prepare a description of the defect as well as the cost estimate for repair.
We will send you the cost estimate by e-mail within 5-7 working days after we have received the device. If you accept our offer within a 4-week period by agreement on your part by e-mail or letter, the repair order is concluded. We need approx. 10 working days for the repair (from the conclusion of the contract).
The return shipment is subject to a charge - both in case of acceptance and rejection of the cost estimate. You will receive concrete information (depending on the product) from our support team.