To initiate a repair, please contact our Customer Service. → Contact
Frequently Asked Questions
- What applies to repairs within the warranty period?
- Can I have my product repaired after the warranty has expired?
- How should I package my device?
- How does my device get to the workshop and who covers the shipping costs?
- To which address should I send my device?
- Can I drop off my device in person at a Teufel Store?
- Repair process procedure outside of warranty/guarantee
What applies to repairs within the warranty period?
Please contact our customer service. We will first check whether your device is covered by a warranty or guarantee case. Afterwards, we will register the repair and prepare all further steps for shipping and repair.
Detailed information about warranty and statutory guarantee can be found here.
Can I have my product repaired after the warranty has expired?
Yes. Even after the warranty and guarantee period has expired, we offer – depending on the respective product – a professional, paid repair.
We explain the process to you here.
Please note: In individual cases, the repair may not be possible for technical or commercial reasons.
How should I package my device?
The device must be securely packaged for transport to avoid damage during shipping.
Please observe our packaging instructions → How do I properly package the goods?
Insufficient packaging can lead to transport damage for which no liability can be assumed.
How does my device get to the workshop and who covers the shipping costs?
Within the warranty, we organize the shipping of your device via our shipping service providers DHL (in Germany), DHL International, or freight forwarder (for goods exceeding weight or package size limits). We cover the shipping costs according to the applicable warranty conditions.
Outside the warranty, you send the device at your own expense with a shipping service provider of your choice to our service workshop. Important: Return shipping is at your expense – regardless of whether the repair is carried out or an estimate is rejected. The cost amount depends on the respective product.
Please always contact our customer service before shipping, so we can register the repair and prepare the next steps.
To which address should I send my device?
The correct address of our authorized workshop in Hamburg is:
Minitec BTD Service GmbH
Kronsaalsweg 20
22525 Hamburg
Germany
Can I drop off my device in person at a Teufel Store?
No. Personal drop-off or repair acceptance in our Teufel Stores is unfortunately not possible.
All repairs are carried out exclusively through our authorized workshop.
Repair process procedure outside of warranty/guarantee
Notes:
- The cost of your repair always depends on the effort and the replacement parts used. Please understand that we cannot provide you with concrete prices in advance.
- In individual cases, the repair may not be possible for technical or commercial reasons.
- You register the repair and we prepare everything for the repair.
- You will receive an email with information about shipping and repair. Attached to the email you will find the “Repair Form”. This allows you to inform us whether you want to
- authorize a repair up to a certain maximum amount (75 €, 100 €, 125 €, or 150 €) or
- first receive a cost estimate.
- You send in your device.
- Upon receipt, your device will be inspected.
- If you have authorized a repair:
- If the repair costs are within the amount you approved, the repair will be carried out without further inquiry.
- You will only be charged for the actual repair costs incurred.
- If no authorization is given or the repair costs exceed the amount you approved:
- You will first receive a cost estimate which you must confirm separately. Information about the cost estimate can be found here → Cost estimate outside warranty/guarantee
- You have 4 weeks to accept the cost estimate by email or letter.
- The repair will only be carried out after your approval.
- Your device will be repaired. The repair usually takes about 10 business days from the order date.
- After completion of the repair, your device will be sent back to you. Return shipping is at your expense – regardless of whether the repair is carried out or a cost estimate is rejected. The cost amount depends on the respective product.
In short
- With cost approval: Repair starts immediately if the costs are within the approved amount.
- Without cost approval or for higher costs: You will first receive a cost estimate and then decide on the repair.
(translated with the help of AI)