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+++ Please note: From 28.6.2022 to 5.7.2022, the dispatch of goods and the processing of returns will be delayed as we are carrying out our annual stocktaking. We ask for your understanding. +++
  1. Teufel Support EN
  2. Return / Exchange

Return / Exchange

Returns / Costs / Exchange / Proper packaging / Refund

Revocation / Return / Cancellation

  • Online return
  • I would like to return a product
  • How long can I return a product?
  • I would like to cancel a purchase
  • Will I be reimbursed for all costs?
  • What happens to a purchase voucher if I withdraw from the order?
See all 7 articles

Packing & Collection

  • How do I pack my items correctly?
  • Legal information on battery / accumulator disposal
  • Package pickup via the UPS pickup portal
  • Packaging instructions when shipping goods containing hazardous materials such as rechargeable batteries
  • Who orders the collection of the goods?

Exchange

  • My product is apparently defective
  • Can I exchange my order?
  • When will I receive my replacement unit?
  • I have not received the ordered product - wrong delivery
Contact us

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