Return / Exchange

Revocation / Return / Cancellation

• Online return
• I would like to return a product
• How long can I return a product?
• I would like to cancel a purchase
• Will I be reimbursed for all costs?
• What happens to a purchase voucher if I withdraw from the order?

See all 7 articles

Packing & Collection

• How do I pack my items correctly?
• Legal information on battery / accumulator disposal
• Package pickup via the UPS pickup portal
• Packaging instructions when shipping goods containing hazardous materials such as rechargeable batteries
• Who orders the collection of the goods?

Exchange

• My product is apparently defective
• Can I exchange my order?
• When will I receive my replacement unit?
• I have not received the ordered product - wrong delivery