Your Teufel AIRY TRUE WIRELESS does not connect? Your ROCKSTER GO beeps or you want to connect other audio devices from Teufel with Bluetooth, but encounter problems? The causes are usually similar. In this article, we will give you an overview of possible Bluetooth problems and practical tips on how to solve them.
Basically, the transmitter and receiver must have a Bluetooth interface, support the necessary audio profile in each case, and Bluetooth must be activated in both devices. All Bluetooth-capable devices from Teufel are usually receivers. The interface is activated by pressing a button or touch field operation, depending on the device type.
Bluetooth error analysis:
- The device cannot be found: Devices may be ignored or deleted in the Bluetooth settings of your smartphone or tablet. Check if you may have done this for the device you want to connect and reconnect it.
- The devices are not compatible: Bluetooth is usually backward compatible, but it can happen that Bluetooth protocols contradict each other. A test with another Bluetooth transmitter, e.g. another smartphone, will help here.
- The device is detected, but there is no sound: Check whether you may have set the output volume of the transmitter or receiver too low or to mute.
- The device is detected, but it cannot be selected: For speakers or headphones that have a microphone built in, looking at the Bluetooth transmitter's privacy settings may help. An external microphone may have to be allowed beforehand.
- The device list is full: Many devices can store a maximum of eight Bluetooth receivers. If this watch list is full, please delete unnecessary devices from the respective list and start pairing again.
- Connection fails even after a long wait: Deleting a player from the device list and pairing again can resolve connection problems.
- The connection is constantly interrupted: Check the transmitter and receiver.
Also note that Bluetooth wireless technology has a shorter range than a WLAN connection, for example. Shielding metal or interfering objects, microwaves, WLAN routers, aquariums, floor heating or cordless phones can affect the connection.
- Apple devices: Audio receiving devices are usually compatible with Bluetooth sending devices running iOS and macOS. If connection problems occur repeatedly, it can help to activate and deactivate the Bluetooth module in the top menu bar. Another solution approach is to completely reset the Bluetooth module in the Apple device. You can access the somewhat hidden "Debug" function in macOS by holding down the Shift and Alt keys and clicking the Bluetooth icon in the menu bar.
- If nothing works at all: If the Bluetooth signal is constantly disturbed or a connection is not possible, please carry out systematic troubleshooting. To determine whether the Bluetooth module of a particular device is defective, connect your devices independently to other Bluetooth-enabled devices.