Phone Contact
During our opening hours, the best way to reach us is by phone:
📞General Customer Service
00800 200 300 40
Mon–Fri: 9:00 AM–5:00 PM
Sun & German holidays: closed
If you use a landline flat rate, there are no additional costs. Without a landline flat rate, your phone provider's standard rates apply.
📞Repair & Status Inquiries
+49 30 217 84 225
Mon–Fri: 9:00 AM–5:00 PM
Sat, Sun & nationwide holidays: closed
Other Contact Options
🗨️Chat
Feel free to also use the chat. → Where can I find the chat?
⬅️📞Callback
Or schedule a callback.
📩 Other
Find more contact options here.
Self-Service
📦Returns (8-week return policy)
If you are a customer from Germany or Austria and want to return a product within the 8-week return period? → Use the Teufel Service Portal.
🚚 Check delivery status → Please click here.
Cooperation, Press, Events or Marketing
Are you looking for contacts regarding cooperation, press, events or marketing? Please click here