Note: This article only refers to the older models REAL BLUE (2020) and REAL BLUE NC (2020). How can I tell which version of the REAL BLUE/BLUE NC I have? To the FAQ
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The touch control on the REAL BLUE (2020) and REAL BLUE NC (2020) is only active when the headphones are connected and operated with Bluetooth. Please activate the Bluetooth connection if necessary.