This hum can be caused by the connected devices or disruptions in your electricity current. Please do a test to see which it is.
1. Remove the RCA cable from the input on the subwoofer. If the hum is no longer heard, go to point B. Otherwise, follow point A.
A. Attach the net cable of the subwoofer to another electricity outlet (i.e. Kitchen/Bathroom/Bedroom). If the subwoofer still hums, get in contact with our Support team.
Should the hum no longer be there, the disruption was a problem in your power supply, which can, for instance, be caused by dimmers or chargers. To find out where the disruption is, unplug all your devices and work back from there. As soon as the hum is heard, you now know your source of the disruption.
B. In your case, the "ground hum" is responsible for the disruption. Please proceed as follows to discover your source.
- Disconnect the cable or satellite port from the TV Receiver and check if the hum disappears or not. If it does, you can use a sheath current filter for the cable outlet to prevent this. For example, the sheath current filter AC 9022 ED. If you have a satellite connection, connect the Satellite Receiver to the optical cable playback source - Teufel Optical Digital Cable
- If this reason can be excluded, separate all devices from the AV Receiver one at a time until the hum stops. The last connected device is then your hum source and should be separated from the others using a galvanic separation filter (found in a retail shop)
- If this doesn't work, get in contact with us once again so that we can give an individual, helpful response.