How can I connect the CONCEPT 8/12 to a computer?
Computers can be connected to the system using a USB-C cable with data transmission capabilities (not included) plugged into the USB-C port of the CONCEPT subwoofer.
Is there special software for the CONCEPT 8/12
No, setting up a 2.1 or 5.1 system is accomplished directly in the PC system control.
Tip: For optimal audio, in the computer's bass management, set all channels to full-spectrum speaker or large, because the CONCEPT has a bass management system built in..
Hint: When setting up a 5.1 configuration in the computer's system management, rear speakers may be identified as side speakers. This is not an error and has no impact on the use of the speaker system.
My CONCEPT 8/12 is set up and has a source signal via HDMI or optical, but I can't hear anything. What are some possible causes?
Possible cause: Playback device sending digital output in an incompatible format
Solution: Make sure the output is in Dolby digital or DTS Bitstream format. Go into the setup menu of the playback device and set digital output format to PCM if you're having trouble with Dolby Digital Bitstream.
Possible cause 2: Playback device not connected properly.
Solution: Make certain the CONCEPT is connected to the ARC (Audio Return Channel) if you're using a TV and have ARC activated in the TV's settings.
I hear sound, but the rear and center speakers are not putting out any signal. What causes might this have?
If the source signal is in stereo, only the left and right speakers will be used in standard conviguration.
Solution: Press the UPMIX button on the remote control. This will divide the signal between all your speakers.
Hint: Upmix can only be used for sources that deliver 2 channels at most (such as Bluetooth®, 2-channel PCM via HDMI or optical). When the SETUP (22) switch is set to 2.1, upmix is not available.