I would like to report and carry out the return of my goods myself.
All products delivered by DHL (not freight forwarding) can be returned via our online returns portal.
- Immediate and binding registration of returns and observance of deadlines
- No postage costs: print out paid return label yourself or have it printed out via QR code at the post office branch
- Send parcel yourself via post office branch or DHL parcel store (optional pick-up service)
Note: This option is currently only available to customers in Germany within the 8-week return period.
If you cannot or do not want to use the portal, please contact us.
Information about the refund can be found here -> Will I be reimbursed for all costs?