I would like to report and carry out the return of my goods myself.
All products delivered by DHL or UPS (not freight forwarding) can be returned via our online return portal.
Exception: Returns from Switzerland cannot be carried out via the online return portal. Please contact us.
- Immediate and binding registration of returns and observance of deadlines
- No postage costs: print out prepaid return label yourself or have it printed out via QR code at the post office branch
- Send parcel yourself via post office branch or DHL/UPS parcel store (optional pick-up service)
Click here to go to the online return portal
Note: This option is currently only available within the 8-week return period.
If you cannot or do not want to use the portal, please contact us.
Information about the refund can be found here -> Will I be reimbursed for all costs?