Due to a still very high parcel volume at our parcel service providers (DHL, UPS abroad, freight forwarding), there may be delivery delays or even partial deliveries.
- You can track your shipment here yourself. You only need your order number (starting with 3) from your order confirmation and your zip code.
- Even if you have received only a part of your order, please wait - the rest will come.
Our parcel service providers and we will do everything to ensure that your parcels reach you as quickly as possible.
Please note the current information of our logistics partners
current information forwarding agency
The shipment of your order within Germany is usually carried out by DHL - to foreign countries we deliver with UPS. Parcels are delivered by DHL from Monday to Friday and on Saturday. If the DHL parcel deliverer does not meet anyone at the first delivery attempt, he will leave a notification card with the information that the parcel can be picked up at the nearest post office.
We do not deliver to packing stations.
Particularly large and/or heavy orders (over 31.5 kg) will be delivered by a forwarding agent. The contracted company will usually arrange an individual delivery date with you - for this, we need you to provide the telephone number in the course of the ordering process.
In case of delivery by a forwarding agent (within and outside Germany), i.e. for larger systems packed on a one-way pallet, the delivery is made to the front of the property (curb). The customer has to take care of the further transport himself. The disposable pallet remains with the customer and must be disposed of in the household waste or at a recycling centre.