Report and carry out return yourself via online form.
All products delivered by DHL (not freight forwarding) can be returned via our online returns portal . (Precondition: The return takes place within the 8-week trial period)
- Immediate and binding registration of returns and adherence to deadlines
- No postage costs: print out paid return label yourself or have it printed out at a post office branch via QR code
- Drop off parcel yourself at a post office branch or DHL parcel store (optional pick-up service)
Note: This option is currently only available to customers in Germany within the 8-week return period.
Return without using the online form
Please contact us before returning your product. This way we can take care of your request in the best possible way.
Please have one of the following information ready:
After registering your return, we will have your product picked up free of charge.
Free pickup by DHL:
You will receive a pickup link from us by mail. Please select this link and follow the instructions. You have the option to specify a pick up date and location.
The time window for postal collections is Mon-Sat - it is the normal postman or parcel carrier who collects the shipment after being instructed to do so; in this case, you are spared the trip to the post office. If you are not present on the agreed collection date for DHL parcel collections, the letter carrier will drop the selected number of return labels into your mailbox.
Free pickup by freight forwarder:
We will instruct the forwarding agent for you for a collection day of your choice (Mon-Fri, 10 am-4 pm). How to reach us -> Contact
Good to know:
Contact is not a prerequisite for the effective exercise of the right of withdrawal.
If you want to make use of your 8-week right of return and have paid by instant bank transfer or prepayment, please inform us of your bank details (IBAN and BIC) with your return request.
Please do not send any goods independently to our postal address.
Do you have questions about the refund? Then click here -> Will I be reimbursed for all costs?