There may be delays in delivery or even partial deliveries due to a continued very high volume of parcels at our parcel service provider.
- You can track your shipment here track your shipment yourself. You only need your order number (starting with 3) from your order confirmation and your zip code.
- Even if you have received only a part of your order, please wait - the rest will come.
Our parcel service provider and we will do everything to ensure that your parcels reach you as quickly as possible.
Please also note the current information of our logistics partner
In case of delivery by a forwarding agency, the delivering forwarding agency will contact you by e-mail or telephone to arrange a date directly - in certain cases, there is also the possibility to pick up your goods directly at the depot of the forwarding agency. You can arrange this directly with the delivering forwarding agent.
Please note that the forwarders are required to verify your identity. For example, please have an ID card or other similar documents at hand that legitimize you as the customer. When issuing power of attorney, please also ensure that the authorized representative can prove that he has been authorized by you personally. There is currently no option for drop-off authorization.
Delivery is made to the curb. Unfortunately, the driver cannot provide transport to your home.