Our shipping service providers (DHL, DHL International, freight forwarding) are still experiencing very high order volume, which may cause delivery delays or incomplete deliveries.
Please note:
- You can track your shipment here. You only need your order number (starting with 3) from your order confirmation and your post code.
- If you have only received part of your order, please be patient - the rest will come.
We will always work with our shipping service providers to ensure that your products reach you as quickly as possible.
In case of delivery by a forwarding agency, the delivering forwarding agency will contact you by e-mail or telephone to arrange a date directly - in certain cases, there is also the possibility to pick up your goods directly at the depot of the forwarding agency. You can arrange this directly with the delivering forwarding agent.
Please note that the forwarders are required to verify your identity. For example, please have an ID card or other similar documents at hand that legitimize you as the customer. When issuing power of attorney, please also ensure that the authorized representative can prove that he has been authorized by you personally. There is currently no option for drop-off authorization.
Delivery is made to the curb. Unfortunately, the driver cannot provide transport to your home.