Due to a still very high parcel volume at our parcel service providers (DHL, UPS abroad, freight forwarding), there may be delivery delays or even partial deliveries.
- You can track your shipment heretrack your shipment yourself. You only need your order number (starting with 3) from your order confirmation and your zip code
- Even if you have received only a part of your order, please wait - the rest will come.
Our parcel service providers and we will do everything to ensure that your parcels reach you as quickly as possible.
Please note the current information of our logistics partners
Does your order include several parts/parcels, but unfortunately you received only one part of the delivery at first? The explanation for this is as follows:
It can happen that packages, although they were completely handed over to the goods issue, are not delivered together by the shipping service provider. This applies, for example, to home theatre systems, stereo speakers and systems, and soundbars. The other packages of the delivery will usually be delivered to you in the following days.
You can check the delivery status of each package via the link in our shipping confirmation email. If one of the packages is still in delivery status, please wait another 1-2 days before contacting us. Normally you will receive the missing packages automatically in this period.
You have already received your order, but parts are missing in the package?
Please contact us -> Contact
If your order is marked as delivered in the tracking, but you have not received it:
- Please check the recipient or signature - maybe a neighbour
accepted the shipment?
- Your shipment has been delivered to a post office -
you have given parking permission (for example garage)
In our shipping confirmation, we will send you all information about the delivery in advance. So please check if you can find it in your e-mail box.